Terms and Conditions

Terms and Conditions – Pause Elegance

These Terms and Conditions govern the use of the digital platform through which Pause Elegance customers – a bar located at Henri Coandă International Airport (Otopeni) – can order and pay online for products served directly at the table.

Pause Elegance is a brand of SC PVP TASTY FOOD SRL, headquartered in Bucharest, Str. Lavandei no. 3, bl. P33, sc. 2, ap. 28, registered with the Trade Register Office attached to the Bucharest Tribunal under no. J40/7522/2019, VAT no. RO41233747, account no. RO05BRDE445SV19060554450, BRDE Bank, legally represented by Antonio Madularu, as Administrator, hereinafter referred to as the BENEFICIARY/THE CLIENT.

1. General Information

Our ordering website/application is operated by Pause Elegance, hereinafter referred to as the “Operator” or “We.” Accessing the digital menu via QR code and placing orders implies acceptance of these terms.

2. Products and Availability

The displayed products include: salads, sandwiches, coffees, soft drinks, alcoholic beverages (sold only to persons over 18 years of age), and tobacco. All products are served directly at the customer’s table.

We reserve the right to temporarily modify the availability of certain products, depending on stock and operating hours.

3. Ordering Method

Customers scan a QR code from the table or location.
They select the desired products from the digital menu.
They pay for the order online through the secure platform.
The order is automatically processed at the waiters’ station and delivered to the indicated table.

4. Payment

Payment is made exclusively online, by bank card, Apple Pay, Google Pay, or other methods accepted by our platform.
After payment confirmation, the order is registered and prepared for delivery.

5. Delivery Policy

The ordered products are delivered only within the physical Pause Elegance location inside the airport. Deliveries outside the bar premises are not accepted.
The average delivery time is 5–10 minutes, depending on the complexity of the order and the volume of requests.

6. Cancellation, Returns, and Refunds

Cancellation – Orders may be canceled in the following situations:

• before processing, within a maximum of 1–2 minutes after payment, if the order has not yet been taken over by staff;

• after delivery to the table, if the delivered product is non-compliant (different from the one ordered, spoiled, with damaged packaging, or expired).

Customers are requested to notify the staff immediately after receiving the order. Justified cancellations will be treated as a priority, and the customer may choose between a refund of the product’s value or its replacement.

Returns – Returns are accepted only for non-compliant or incorrectly delivered products, not for subjective preferences after delivery.

Refunds – Refunds are made in the case of:

• product unavailable at the time of the order and impossible to replace;

• double transaction or payment error;

• non-compliant product, refused immediately after delivery.

Refunds are processed within 3–7 business days, depending on the issuing bank. Requests must be sent to: ofice@pvp-food.ro

7. Customer Behavior

We reserve the right to refuse orders from customers who abuse the system, are under the influence of alcohol/drugs, or display inappropriate behavior towards staff.

8. Liability

Pause Elegance undertakes to deliver orders correctly, in good condition, and on time. We do not assume responsibility for:

• payment errors caused by external providers,

• the customer’s poor internet connection,

• unauthorized use of the customer’s card (but we will cooperate with the bank).

9. Data Protection

Personal data is processed in accordance with the Privacy Policy available on the website.

10. Amendments

We may update these terms at any time. The updated version will be published on the platform, with the date of the last modification indicated.